SHIPPING INFO

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

It usually takes about 15-25 business days for standard shipping,when the logistics tracking number comes out.

*Due to the influence of COVID-19, it will take 30-45 business days.

 

shipping

 Verification              Processing                 Shipping                  Delivery

  1. Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

      2.Processing

It normally takes 2 business days for us to process your order. Please note that this does not include holidays and weekends.

     3.Shipping

SHIPPING TO USA, AUSTRALIA, NEW ZEALAND

COUNTRY STANDARD SHIPPING
COSTS SHIPPING TIME 
(BUSINESS DAYS)
 USA, Australia, NewZealand FREE for orders over 4PCs
otherwise 1PCS US$5.00, 2PCS US$8.00, 3PCS US$12.00.
15-25 days

 

SHIPPING TO Canada, Mexico

COUNTRY STANDARD SHIPPING
COSTS SHIPPING TIME 
(BUSINESS DAYS)
Canada FREE for orders over 4PCs
otherwise 1PCS US$8.00, 2PCS US$13.00, 3PCS US$15.00.
15-25 days

 

Shipping to Rest of the World

$5 on Standard Shipping; Shipping time varied from different countries.


* Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.

* Please contact us within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Customer Service Team: customer.service@vieley.com

 

At VIELEY, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to contact our support team if you have any issue with your order!

  • 50 Day Returns Warranty

Customers can contact us within 50 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at customer.service@vieley.com.

  • How to Reach Us

Contact our Support Team and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

      Solutions:

      1. VIELEY's Service Responsibility:

A. If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
B. Once we receive the item, we will refund in full the original product price and we’ll pay for the resend fee(shipping fee is not at our expense). This solution is only when VIELEY is responsible for shipping the wrong item/ size.

     2. Customer's Responsibility

A. Incorrect order(size of item)
B. If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will partially refund the original product price. All and any shipping fees are non-refundable.
C. Unwanted item
D. If the customer decides that they no longer want the unused item or simply want to exchange the item, they can report this to us within 50 days of receiving the product for a partial refund of the product cost.

  • Satisfaction Guarantee

Your satisfaction is our priority! 
If you are dissatisfied with your order, please contact us within 50 days of receiving the product to request a return. Our Customer Service team will provide you with our return address. All return shipping fees are at customers' own expense. 
We are now also happy to announce that USA customers to our USA warehouse.

  • Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with our return address. Only on this condition, your returned items will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

Usually it takes time for us to receive your return(days varies according to your shipping method), and time for us to process after receive your return (3 to 5 business days).

Paypal account refunds: Usually immediately.

Credit card refunds: Between 5-10 business days.

Please contact customer.service@vieley.com for further help. We will do our very best to help you and reply to all messages within 24 hours.

*Due to the influence of COVID-19, customer service is busy. Please wait patiently, normally we will reply to you within 2 business days.

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